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drinks machine

there were no cups in the drinks machine this morning so it wouldn’t dispense. a very nice man came along and it turns out there were cups in there, but just not in the right place. these things happen occasionally apparently.
i complimented the man on his machine, because it’s the first drinks machine i’ve found which dispenses drinks of hot water which actually tastes nice. Usually selecting ‘hot water’ is just a pipe cleaning option which ends up tasting like old tea/coffee.
“how so” ? i asked. “here so” he replied and pointed to the dedicated hot water pipe (the white one on the right)